TIRANI CLIENT CARE
A little guidance.
Every step of the way.
Before your piece begins.
How do I order?
Explore a design and use its enquiry button, or tell us about a bespoke idea. Your conversation with Tirani establishes the design, specifications, quotation and next steps. Sending an enquiry does not place an order.
How is my piece priced?
Your quotation depends on the design, selected materials, stones and measurements. Request a written breakdown, including the chain where relevant, taxes and delivery charges, before confirming.
Can I customise a design?
Share the details you would like to change. Tirani will discuss design feasibility, materials and the approval process with you.
How long will it take?
Production and delivery depend on your design and destination. Tell us if you have a special date so we can confirm the timing before you order.
What about shipping, returns and resizing?
Contact Tirani for the terms applicable to your piece and destination. Request written confirmation of delivery, cancellation, return, resizing and aftercare arrangements before making payment.
How do I ask about an existing order?
Message Tirani on WhatsApp with your order reference and the name used for your order. We will help you with the next step.
YOUR PRIVACY
About your enquiry.
The bespoke enquiry form prepares a message in your browser. It does not submit your details to a Tirani database. You choose whether to open WhatsApp and send the message. Instagram and WhatsApp handle your use of their services under their own privacy terms.
If you join the newsletter, Tirani stores your email address, signup time and consent to receive email updates. This is separate from a bespoke enquiry. Contact Tirani on WhatsApp to withdraw consent or request removal from the list.
This website does not include advertising trackers or an embedded Instagram feed. The hosting service may process technical request information to operate the website. To ask about information you share directly with Tirani, contact us on WhatsApp.